Auditorio de Tenerife is reopening its box office tomorrow [Tuesday, 9 June] by appointment and using new safety measures to make it safe to all the users. The main goal of reopening, from 10:00 am to 2:00 pm Monday to Friday, is to refund the money paid for the tickets of cancelled events which were sold either at the box office or by telephone. Tickets purchased via the website are gradually being refunded.

To come to the Auditorio de Tenerife facilities, you can book a 15-minute appointment as from today [Monday, the 8th] via the website or by calling 922 56 86 11, where we will also answer any queries you may have regarding this procedure, rescheduling or cancellation of the shows. The same person who provided his/her details when buying the tickets is the one that must come in person to deal with the refund procedure.

Make an appointment

If you wish to arrange your appointment online, please find all the steps here to make it even easier for you.

The measures implemented by the Auditorio de Tenerife to offer safety to users during this operation are as follows:

- By appointment to avoid a mass gatherings and waiting.

- Entry and exit corridors with safety distance marks.

- Hygienic desks with hydroalcoholic gel

- Screens separating users from workers, who are wearing masks and gloves.

Users are kindly asked to be punctual, responsible and to wear a mask.

The building that houses this Cabildo institution is gradually getting back to normal and some workers, who cannot do their job from home, have returned. The whole team is focused on implementing the new prevention, hygiene, and safety measures so that the building is ready for work with absolute guarantee. Although the shows that were scheduled until 31 August have been cancelled, we have not fully discounted the possibility of new shows designed for the current circumstances.

Auditorio de Tenerife’s social networks keep sharing contents about our projects and have also now started to show animated videos about some of the measures to be taken ahead of the much hoped-for reopening.